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Frequently Asked Questions

What is an FAQ?

It’s a frequently asked question. As in a question that gets asked a lot. If you’ve got a question and think you’re probably not the first person to ask it, then the answer to it might be here.

 

How much does delivery cost?

If you’re in the UK, delivery is absolutely free! Hurrah!

 

What about if I’m not in the UK?

It’s a flat rate for sending books abroad depending on the service used (starting at £9) but, unfortunately, I’m not able to send books to the EU because of complicated tax rules.

 

When are books dispatched?

I currently dispatch books every Tuesday and Thursday, and ideally your book will be dispatched within five days of being ordered. I’ll let you know if it’s going to be longer than that.

 

If you need your book by a certain day for a birthday, etc, just let me know and I’ll do my best to move it up the queue.

 

What are the subscription bundles?

They contain the best new releases on the website. Whether your tastes are for non-fiction, crime or young adult fiction, we can provide you with the very best books that are hot off the printing press.

 

When do I get the books I’ve subscribed to?

Standard monthly subscriptions are sent out at the end of each month, with the aim that you’ll get them on the 1st of the month. Orenda books, however, are dispatched by the 15th of each month. All other subscriptions are dispatched within five working days of their renewal.

 

What do I do if I get a book I’ve already read or don’t want in a subscription?

All the books in the subscriptions will have been released in the previous four weeks (although paperbacks may have previously been hardbacks) but anything that doesn’t tickle your fancy can be returned via the returns policy. You should never get a duplicate of a book you’ve bought from Bert’s previously – and If you let me know on Twitter or via email of the stuff you might have bought from another retailer (?!) , I’ll try my best to remember that too.

And what exactly is that returns policy?

If you want to return something, let me know within 14 days of receiving it, then post it back. You’ll have to cover the costs of postage, but it’s up to you whether you choose a tracked delivery. As soon as the book is back with me, your money will be refunded.

 

What happens if my book arrives damaged?

That’s no problem. Just let me know, and I’ll replace it!

 

When do you take payment for the subscriptions?

Payment is automatically taken in the month before you receive the books, so if you sign up on the 30th April, you’ll receive your first bundle in May, but if you sign up on 1st May, your first bundle will be with you in June.

 

How do I cancel my subscription?

I can’t imagine why you’d want to, but you can manage all your subscriptions within your account, or contact us directly to have it sorted for you.

 

What’s all this about Bert Points?

For every £1 you spend on the website, you’ll get 50 Bert Points. 50 Points is worth 5p off your next purchase. One £20 book, for example, will accrue you 1000 points, which is £1 off your next order. Bargain! You’ll be reminded at the purchase point that you’ve got points to spend.

 

Is there an upper limit of Bert Points I can have?

You can spend as many as you can accrue, but they expire after six months.

 

Why can’t I find the book I want?

Everything on the website is there because Bert has read it and loved it, or because a customer has requested it. This ensures a high quality of stock available – these are all good books. If you would like a book added, contact bert@bertsbooks.co.uk. You can also find me us on Twitter at @bertsbooks, but an email means you’re less likely to get missed.

 

Why haven’t you replied to my email?

I try and email you back as soon as possible. I’m the only one here though, so please excuse any delays. Double check your junk mail folder too – just in case!

 

Will you put the book I wrote on the website?

If I’ve read it and think it’s good, or if a customer requests it, certainly.

 

Will you read my book?

Ask your publisher to send me a proof and I’ll take a look. If you don’t have a publisher, then email me the details of your book and if I want to read it, I’ll ask you to send a copy over. I can’t read digital books, I’m afraid, and I can’t respond to every author request. As above, I’m just one person.

 

What is your favourite flavour of crisps?

Salt and vinegar, best served in a sandwich with a Dairylea cheese triangle. (Other cheeses are available.)

 

What is your favourite book?

There is not enough time to get into this…

 

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Upcoming Books

Do you find it hard to keep up with all the exciting new books due to be published? Do you wish there was one handy list that had all the best ones in one place, arranged by date?

 

Then you’re in luck! I’ve listed below everything that is currently available to pre-order on Bert’s Books – I’ll update it regularly too, so keep this page bookmarked and come back regularly! AND finally, if there’s anything you’re desperate to get your hands on, that you can’t find below, then let me know!

 

 

1st July 2022

5th July 2022

7th July 2022

10th July 2022

12th July 2022

14th July 2022

15th July 2022

21st July 2022

4th August 2022

10th August 2022

18th August 2022

25th August 2022

30th August 2022

1st September 2022

6th September 2022

8th September 2022

9th September 2022

15th September 2022

27th September 2022

29th September 2022

30th September 2022

6th October 2022

13th October 2022

18th October 2022

20th October 2022

25th October 2022

27th October 2022

1st November 2022

3rd November 2022

10th November 2022

15th November 2022

22nd November 2022

24th November 2022

6th December 2022

19th January 2023

24th January 2023

2nd February 2023

16th February 2023

23rd March 2023

6th April 2023

27th April 2023

11th May 2023